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Payments, Delivery & Returns

Payments

We accept payment via PayPal, Credit Card or PayNow.

For PayNow, please specify your Order Number in the reference field and make your transfer to the following UEN - T17LL1084E or scan the QR code below.

paynow-qr-madshrimp

 

Delivery

For orders to Singapore - Free shipping for orders over SGD50 for products and SGD100 for livestock, otherwise, SGD3.90 local shipping for products and SGD8.50 for livestock to any location. Estimated delivery time is 3 to 5 working days.

For everywhere else - please drop us a message on WhatsApp or FB Messenger.

 

Our Returns Policy

Madshrimp is 110% committed to your satisfaction! If your purchase is found to have defects (broken, leaking, etc), please inform us via our various social media channels within 3 days from the date of delivery/purchase. We will replace your order, no questions asked!

You may also choose to head down to our office to do a 1 to 1 product swap and enjoy SGD10 store credits on future purchases.

 

Livestock Preparations

All livestocks will be packed one hour before collection from our courier. The courier will then immediately dispatch the orders. There are usually additional livestocks packed in an event where there are deaths, these additional livestocks will still make up the quantity that you have ordered.

As our packages are delivered by a third party courier, we are unable to provide the exact time the package will reach your doorstep.

All livestocks will be delivered on the weekends as most hobbyist will be home to receive them. If you have any special request, please contact us before ordering.